MAY BE HELPFUL
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
In case of fine art print, you recieve a print of the motif you se in product images. All frames and decoration are not included.
Where can I view my orders?
In case you have created a user account, you can see your orders here: https://schoenewald.art/my-account/orders/.
How can I return an item?
You can return an item in original condition within 14 days after the order. Please give us first a short notice about your wish via email or contact form to get further instuctions and the address for the return.
Will you restock items indicated as “out of stock?”
Of course, please feel free to contact us in case you want to get notices about the restocking.
How long is the shipping time?
The shipping takes 7 to 14 days.
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